Frequently Asked Questions
1. How much is the shipping fee?
We charge Door to Door Courier shipping fee R120 per order nationwide.
Orders above R1000 will deliver free of charge.
2. Do you ship to overseas?
Unfortunately we do not ship outside South Africa at the moment. But buyers from outside South Africa can arrange own courier come pick up at our store.
3. What is the pick up address?
Shop L21 Dragon City Main Reef Road Crown Mines Johannesburg
Pick Up Time : Monday to Sunday 9:00 AM - 3:00 PM
4. How long is the shipping time takes?
As soon as payment is received. Your parcel will be packed and dispatched with the courier in 1-2 working days ( NOT include weekend & public holidays )
5. How long does the Courier delivery to me?
Major cities and metropolitan : 1-3 working days
Others : 1-5 working days
6. Why the tacking number is not valid?
Because we normally give customer the tacking number before we hand in to The Courier Company. So please allow 3 working days for verify. If had tracking number for 4 days and you still can not trace it.
Please provide your order number via email address: email@example.com . we will come back to you within 48 hours.
7. I found something else i like after place the order. Can i add to my existing order?
Unfortunately we can not change or add on the order after it been
placed and paid. If you did not pay for it , please kindly place another new order and ignore the old one is fine.
8. My order shipped but I need to change the address.
So sorry for the issue! You should still be able to update your address on the website! If your package returns to us due to an incorrect address, it will be cancelled and refunded(Shipping cost is
non-refundable) you will be notified in case of occurrence.